The never ending story of A1 Garage Door.I first contacted A1 Garage Door nearly two years ago to get an estimate on installing a new garage door on my shop up north in Happy Jack. This was in October 2021. They sent someone to do the estimate and show me the different door types and styles. I agreed to the price and paid half up front. Supply chain issues delayed delivery of the door for months. Not A1’s fault. When the door was available and ready for installation, there was a delay due to weather. Also not their fault.In the early spring of 2022, I was able to schedule an appointment for installation. I took two days off work to be there to let the installer through two locked gates. I didn’t live at the home full time. While waiting for the installer to show up, I received a call from A1 and they cancelled my appointment. Drove 2 hours and 40 minutes back to the valley. Rescheduled for a couple weeks later, took off work again, drove back up to my place and they cancelled again because it was the wrong door.I had to reschedule AGAIN and took off work, drove back up there the night before, because the “window” of time covered the whole day. The installer finally showed up at the very last minute of the window and got to work. I went in the house and left him to do his job. When I went out to check on the progress, I found that the door panels had scuff marks on them all the way down to the metal underneath. I questioned the installer about it and he said most of the doors he installed were like that. Also, the side trim/seal was the wrong size and didn’t reach the top of the door. He said they sent the wrong size. After he left, I attempted to close the door, manually, no opener, and the door stopped as if hitting something. I jiggled it past and then it hit something else and stopped. Upon further inspection after opening the door, I found that two of the carriage bolts that hold the track on the mounting bracket, were not seated properly in the slot where they belong. The wheels were hitting the heads of the bolts. Brand new door and I already had to repair it so it would close smoothly…AND it was scuffed!I called A1 and was told they would order the correct size seals and they would “touch up” the scuff marks. Months later, I received a call telling me they had the correct size trim/seals and touch up paint that matched. Scheduled another day for repair. The day of the repair, I received a call informing me that the trim/seals were the wrong color and “would I be okay with that?” Hell no! I had no intention of painting the trim, or the door, which is why I ordered the color that I did. So, the guy came out used a little jar of paint and a brush the size of a nail brush, and touched up the paint. Looks “touched up”.Here we are, nearly two years later and I get a text from “Finn” informing me that they expect my parts to be here and installed around the “beginning of July”. Problem is, I got that message on July 19th. Unbelievable…About a month ago, I needed work done on both of my garage doors on my house in Litchfield Park. The last company I wanted to call was A1. I checked reviews on google and decided to call Iconic Garage Door. Much to my surprise, they said they would be out to my house the same day! They showed up at the beginning of the window of time, had all the parts in their van and replaced two openers, new wheels, new springs and cables, then set up my remotes for me in only two hours. Fantastic experience.Do yourself a favor and call Iconic Garage Door Services.Sincerely,James BarclayEdit: Thank you for responding, but I have outlined all the problems with my review and I've spoken with customer service. The only solution I've received is, "Oh, we're so sorry."And then you throw some bandaids on the shoddy work.