Google Rating

4.8

Based on 1532 reviews

A1 Garage Door Service

4.8

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Kyle S

19:50 16 Sep 20

Our experience over the last week with A1 has been very up and down. It started off great with another company failing to show up and A1 was able to come out same day for a quote (Monday). However, we never were given the quote because of some questions on the exact door model and in stock status of a panel for repair. The associate who showed up same day told me she would get back with me the next day with pricing, model info, and in stock status. I never received a call or email. I called the office the next afternoon (the office staff are great and highly attentive on the phone) and was then informed that particular associate was not working that day. I was transferred to a supervisor's voicemail and was told to expect a phone call back in 1-2 days. No response. I called again Wednesday (once again office staff was great) only to be told once again my associate was not working and my quote was not accessible. We still had no idea on the in stock status or pricing for the job. I called again on Thursday pleading for a status update. I was promised the associate would reach out to me but she never did. Instead I only received some highly generic looking email with an estimate for 550$ for panel plus labor, but i still have no idea if the panel is in stock or not. In the meantime because of A1 dragging their feet, I had to call yet another company and found my panel in stock and have a replacement panel and labor for 314$. My associate finally emailed me back today, a full 5 business days later, and after hours on a holiday weekend if I have any questions. Subpar customer service. 2 stars only because the front office staff was great.Follow up Review after speaking with A1 management, I was contacted by A1 regarding my recent experience and their management was apologetic for their customer service. They were very professional in our conversation and they appreciated my honest and fair assessment. Management seemed sincere about rectifying the situation. I had already had a new company scheduled to complete the repair. Much to my surprise, A1 management offered to financial compensate me for a portion of this repair even though they were not completing themselves as an apology. This was greatly appreciated and unexpected. I did have a negative experience with my quote representative but all other aspects of A1 throughout this experience have been first class. I appreciate their prompt response and will give them another shot in the future. Kyle

E Eric Brown

01:57 02 Sep 20

Great experience. From the ease of setting up the appointment, to the communication of when they would be arriving. Was given options from my tech "Big Red" on how to handle the problem and was very reasonably priced. I would recommend and would give more 6 stars if possible.

Emily McDonald

18:18 31 Aug 20

We have used A1 Garage Door Service on various occasions and they have always been great! Our technician recently was Kyle E. Kyle E. was friendly and fast! He was in and out within two hours! He wore a mask during any of our close interactions and I thought that was very respectful. I would highly suggest A1 Garage Door and consider yourself lucky if you get Kyle E. as your tech!

derek snavely

01:56 25 Aug 20

I haven't had my garage door installed as of yet but, I had Cory Smith over to give me a quote. I had done my research and knew what I wanted to spend. Cory was very professional and knowledgeable. He was able to get me a better price and product than I expected. Very happy with the professionalism so far and I'm sure my install will go perfectly as well. Keep up the good work!

Sally Mikkelsen

14:14 18 Aug 20

The issue with the garage door was not urgent , but it was an ongoing issue needing attention. A1 was able to get here very quickly anyway. Nice touch that you receive a text with the technician’s pic and bio. Then a call from the tech when he is en route. Both the tech, Eric and the owner, Tom were very accommodating when it came to solving the issue. They were also accommodating with the price! Eric even called the next day to see if everything was OK!If I have future garage door issues, A1 will be the company I call!!The issue of critters getting under my door seems to be solved!

Charles Fanning

01:01 14 Aug 20

Justin F has been a very informative technician while servicing our garage door. He has a pleasant approach to the home owner as he tries to provide the necessary products to give the best service, without the pressure of selling something not needed. With the conditions of a heated garage in the summer, he remained pleasant and helpful. I highly recommend requesting him for any service that is needed for any garage repair or service

Rajiv T

21:34 10 Aug 20

A1 garage service is the best in the valley, i had an old garage door which was wearing out. Needed one asap and i contacted A1 garage door service. They immediately arranged Cori Smith to come over give me a quote for different insulated garage doors. Cori is very knowledgeable with different doors and A1 garage can custom design the door They are very understanding accommodating and don't pitch for any added costs. They are reasonable priced and also have good finance options which are easy on the pocket. Jason is their door guy who fixed the new garage door perfectly, he explained what all he is going to do and change. Door looks very nice with custom design. And they match the color exactly to the older garage door which is a very good thing. They ensure they don't charge the customer any additional costs from what is promised. 5 Star company will definitely recommend to my friends and colleagues.

Mike

02:28 10 Aug 20

Needed rollers replaced and general door inspection and tuneup. Jacob was the Tech and was very professional and kept me informed on what he was going to do. Once he was done my door was like new and very quiet and smooth. A-1 is not the cheapest for sure but as the saying goes, you get what you pay for! I am very pleased with the work Jacob did as well as his knowledge that was apparent when I asked a lot of questions as he worked.

Alicia Seibert

04:54 09 Aug 20

A1 Garage Door Services were very prompt on us obtaining an appointment (thanks Jeanine W. and Bri) for handling my concern in such an efficient matter. We had Jacob F. out today to repair our garage and he was extremely professional as well as personable. He seemed to be well educated and was able to diagnose the issue we were having promptly. Nice guy and we more than appreciate the service he provided. Thanks again Jacob & thanks A1 Garage Door Service!

Amie

22:54 31 Jul 20

Excellent customer service. Jacob and Mario came out today and were a pleasure to work with even in 115 degree temps. They called before they arrived to offer me a cup of coffee. Very thorough in their inspection, and clearly explained the issues we were having with our garage door and why our garage door opener’s motor had failed. Highly recommended.

Karyn Lupfer

01:18 31 Jul 20

We've used this company I think a total of 4 times now. Twice at our old house, and then we just had them out for a second time at the new house today. Last time I did a Yelp review so I figured I'd give them a Google one this time. We had called them out in February to install an opener we had bought from Home Depot (do not attempt to use Home Depot's installation service. Ever. Just trust me) and the service tech actually recommended a different opener that was actually way better for pretty much the same price we paid for the other one (plus the install obviously). Then just today we had a whole brand new door installed. The tech today called me when he was 30 minutes away, and when he got to the house he went right to work. It took a while because it was just the one guy, but I had nowhere to go today (plus it's like 150 degrees outside!) I unfortunately can't remember his name but he did an excellent job and our new door looks great! Since we now have a brand new door, track, wheels, opener and all that I am hoping we WON'T have to call them out again. But I'm for sure recommending them to everyone!

Tara Kime

16:45 24 Jul 20

Wish I could give these guys more than 5 stars!!! Spring pad on the garage door broke, sending screws, wood, and nails flying and leaving the garage door half open with the torsion spring on the outside of the door. Terrified to touch it, I called A1 after reading their reviews. They were able to dispatch a tech within an hour of calling at 11 o'clock at night. They sent a text to let me know the tech was on their way that included a photo of the tech and brief bio so I would know who to expect and a link to see how far away he was. Danny, the tech, was INCREDIBLE! He showed up, mask on and was patient, polite and incredibly knowledgeable! He was able to explain what had caused the problem, and not only did he know what needed to be done to fix it- he had all the parts on his truck to do it!!! The garage door is now fixed, and safe thanks to Danny and A1! HIGHLY recommend this company for ANY garage door needs- regardless of what time of day or night it may be. Their 24 hour service got my attention and call, but their excellency in customer service has gained a lifelong customer.

Jeff Dufrene

03:03 19 Jul 20

A1 Garage Door Service recently responded to my emergency call when my garage door folded in half. The first technician to respond was Jason. Besides being such a pleasant person, when he set about working to secure my garage door until a permanent replacement could be done, it was very obvious that he knew what he was doing and was very, very good at it. To say he worked quite hard is an understatement. In a about 3 hours, he had the old garage door back in place and secured until a new one could be installed. Thank you Jason for your hard work taking care of my problem.I should interject here that between getting my old door secured and the arrival of the new door, A1 Garage Door Service kept me informed as to how long it would take and when I could expect the new door. Keeping your customers updated about their work order goes along way to establishing a great working relationship between the company and the customer. Thank you A1 for doing so. It was greatly appreciated.When my new door did arrive and an appointment established for its installation, A1 Technician Ryan was dispatched to complete the job. Once again, A1's installation technician, Ryan, proved to be as affable and skilled as Jason. He was able to install the new door and have it operational much quicker than I had expected. Thank you Ryan for your professionalism and expertise. Actually, that goes for both Jason and Ryan.In summary, A1 Garage Door Service proved to be the kind of service provider customers can only hope for. Great job by all concerned. 5 stars is certainly deserved by this company.

Maureen McCann

02:37 16 Jul 20

I am a Realtor, and today I recommended A1 Garage Door Service for my client, though I have also used them personally. No one thinks about their garage door until it does not work. Today, my client's door failed during an inspection. NOT GOOD. An entire deal can hinge on that door being operational. I called A1 and received same day service. The scheduling staff kept us informed as to when the technician would arrive and provided a biography of that technician so we felt like we knew him before he ever arrived. Masks were worn all around, so everyone felt safe. And the door works. THANK YOU so much.

Michele Coleman

03:19 15 Jul 20

Chris fixed our garage door twice this year. Different problem each time. Both times, time of arrival well communicated and arrived as stated. Problem explained well and fixed on the spot. He is very personable as well. A-1 is a professional service I highly recommend. Thanks Chris !

curtis mortensen

02:04 13 Jul 20

The second time I have used A-1 Garage door. . I had Kyle come out and he was honest and showed me the best options for my garage door. Both technicians I have had come out, were clean cut good guys. He didn’t try to over sell me but gave me the best options for my house. He gave me a good deal on the price for a new door. I will continue to us them and I recommend this company to anyone for any garage door needs.

Melissa Fife

20:57 10 Jul 20

We used A-1 last year to fix our garage door opening and were pleased, so we called them again to repair one of the springs that broke (they replaced both). We are happy with the work. There was an issue with what we were charged, but Angela listened to me, researched the issue, and took care of the situation to my satisfaction. This company offers senior and military discounts, and sometimes they have coupons that discount the service. So be sure to ask about those when you call for a quote. We will definitely use them again in the future, should the need arise.

Lori RAINERY

12:50 07 Jul 20

I shopped around for a few days before choosing a garage door service. I am so very pleased with A1 and the products and white glove service they offer! During the initial call I had mentioned that many of their competitors were unable to perform on-site quotes due to the pandemic and that the quotes were kinda all over the place. I was immediately informed by the fact that they are doing on-site quoting and even price match where possible. Yes!So Scott and a gentleman in training came out (both were really polite and so knowledgeable) and surveyed my current garage door and parts. We agreed on a plan (Scott said we could use my existing door as it just needed some TLC) and price and then to my surprise - they were able to knock it out right then and there! Scott helped me understand my options for openers and what he thought would he could do to reinforce my existing door, and any upgrades that I might be interested in. I'm of course all about the technology so I opted in for the upgraded opener.Overall super pleased with the entire experience and they came in almost 30% cheaper than all of the quotes I had gathered up. Oh and they both practiced social distancing and wore appropriate face protection. Thank you A1 team, I'll definitely recommend you amongst my network. Stay safe out there!

Robert Liccardo

14:58 04 Jul 20

I've used A1 a couple times and each time they have been prompt or early and actually it was the same person 5 years later. Usually that means it's a good company to work for if the tech is still there years later.The quality of work is excellent and I plan on using them whenever I have an issue.

Patrick Whitley

01:50 26 Jun 20

A1 Garage Doors were amazing. We had a hung door and scheduled an emergency call. Intake call was courteous, efficient and exactly what I needed to hear to get it scheduled fast. They sent a full description of the technician with a picture which is awesome!Chris L was in constant communication before his arrival. He quickly diagnosed the problem, and fixed it. He clearly has plenty of experience and was superb all the way from start to finish all while doing this in 100 plus degree heat. We love the service and highly recommend Chris and A1 Garage Door

Perla Q

16:50 25 Jun 20

Great service! Cody our technician was very friendly, knowledgeable. Took care of our noisy garage and tune up.  Bruce the manager was professional and provided service warranty. They called me back right away and scheduled service quickly.  Cody was on time,  efficient in his work and thorough. I highly recommend Cody! Thank you!

Shauntoria Hatten

02:25 24 Jun 20

Chris is by far the BEST. He was very thorough in both assessing my garage door and explaining his findings. Wasn’t quick to try to sell me anything either, which is why I plan to purchase my new motor from this establishment. I can honestly say, this has been the best experience I’ve had with garage door specialists since moving to Arizona 3 years ago.

Amber Connolly

02:11 20 Jun 20

Tiger Shaw was our tech and was so great to us. Very courteous and patient with us. He had our best interest in mind and did not try to rip us off by getting us to replace unnecessary parts. He even called and got us a better deal. Great service from Tiger and the customer service reps too.

Brendan Hayden

04:14 19 Jun 20

I always do a lot of research before buying anything or getting service from a company. A1 Garage Door Service did not disappoint. They stocked the opener I wanted unlike other companies I contacted. The technician that came to my house was Chris. He was outstanding! He was very friendly and professional. I had a few questions and he was very knowledgeable and he answered every question I had. I will probably be replacing my entire garage door in the future and will definitely be contacting A1 Garage Door Service.

Bob Briggs

15:08 17 Jun 20

When the time came for garage door repair, we contacted A1 because of several word-of mouth reviews. They were awesome! Scott was very helpful and he and his assistant explained the options and what could be done. When we decided to replace the opener and door (after many years of service) they were able to expedite the install date to match our very particular schedule. This is a terrific place of business and a wonderful resource for homeowners! Dr. B

Carol Perry

16:26 21 May 20

I love these guys! Scott, Eric, Josh and Jacob - they were terrific! Talk about a professional looking crew! They were here at the end of the day, yet they all still looked super polished. They were so friendly and professional and explained what needed to be done. High quality work done by high-quality guys. Having owned my own company with field technicians and wrapped vehicles, I know how important good customer service and professionalism is to the client. This company clearly understands that as well. Great work.

Tenisha Glasser

17:13 27 Apr 20

From start to finish 5 STARS! Corey came out to give an estimate to replace my tired 1980's steel door and was able to meet my budget. He was prompt and friendly and made us feel at ease. Install day came and Justin and Dakota arrived to remove and haul old door and install my new door. Both techs were friendly and professional. Their work was accurate and fast. They fully explained the parts and functions of the new automatic door and how to download the app for the new motor. Great guys with a great sense of humor and they even cleaned up the area better than how they'd found it. Would HIGHLY recommend this company for a fast and beautiful job!

MARY HENNEMAN

08:06 07 Jul 19

A1 Garage Door Service sent me two well-qualified service technicians, Steve and Dakota, to overhaul my antiquated single car garage door operating system. Steve especially, took his time communicating to me a number of mechanical options...no sales pressuring. For my future safety, I chose to go the overhaul route. Steve kept me informed, as needed, during repair/replacement. My overhaul was not a simple/easy undertaking. I'm extremely satisfied with the end result. Definitely 5 ⭐⭐⭐⭐⭐ performance!

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A1 Garage Door Service & Repair In Gilbert AZ

Are you experiencing issues with your garage door? Trust only the #1 garage door specialist in Gilbert and the entire metro Phoenix area— A1 Garage Door Service. Contact us now at 480-582-3799.

A1 Garage Door Service is the trusted service provider in installing, servicing and repairing all kinds and types of garage doors. We encourage you to check out the reviews of the people of Phoenix and Gilbert on the kind of garage door service that we provide. Our customers have consistently given us A+ ratings on BBB, 5-star ratings on Yelp and the Super Service Award on Angie’s List to express their satisfaction on our service.

Our branch in Tempe services the garage door needs of the city of Gilbert, the former Hay Ship-ping Capital of the World. When you call us, expect our technicians to arrive promptly and efficient-ly attend to your garage door needs.

We have the best team of expert professionals who know how to handle each and every type of garage door and its components. This is because all of our technicians go through a rigorous train-ing process, covering every known garage door repair technique. We do not let them onto the field until we know that they are completely trained, and can perform a job to perfection. Aside from this, they are continually updated with all the latest knowledge, information and training in order to do their work efficiently.

Plus, we carry all the best and high quality products from the top garage door brands. Whatever is your requirement or need for your garage door, we are sure to have them in our comprehensive inventory. We have garage doors in different styles, materials, colors, designs and what-have-you. If you still cannot find what you are looking for, we can always source them out for you.

Best value for money only from A1 Garage Door Service

A1 Garage Door Service is known for providing only the best value for money. We always aim for the best possible customer service and experience, reasonable costs for our products and services, give FREE estimates and FREE professional advice as well as amazing deals and discounts when you book our service. What’s more, we GUARANTEE that we service all manufacturer warranties, including lifetime warranties. What more can you ask for?

Take advantage of our A1 level of prompt, courteous, and honest service that is second to none. Whether you need a garage door replacement or a routine annual inspection of your garage door components, we are confident that we will be able to get the job done quickly and efficiently.

We even offer emergency services open 24 hours a day, 7 days a week in order to ensure that all of your garage needs are attended to.

Call us now at 480-582-3799 and experience 100% customer satisfaction.