Is Your Information Safe With A1? Website Security & Privacy Explained

Quick answers 

• Is A1Garage.com secure? Yes. Every page loads over HTTPS (the padlock in your browser), and Cloudflare adds another layer of protection against attacks and bad traffic. 

• What do we collect? The info you give us to book or ask about service (name, phone, email, address, details about your door), plus basic device and browsing data from cookies and similar tools. 

• Do we take payments on the website? No. We don’t collect card numbers on A1Garage.com. 

• Do we sell your info? We don’t sell your name, phone number or address to anyone for money. Some advertising tools on our site do receive device and browsing data. See “Do you sell my personal information?” below for the full answer. 

• Can you ask us to delete your info? Yes. Email [email protected] or call 844-236-8448. 

• Who does this cover? Every A1 Garage Door Service location and service, nationwide. 

Why does A1 care about your privacy and online security? 

When you book a garage door repair, you’re telling us where you live, how to reach you and how to get into your garage. Your garage door is the gateway to your home. The info you share about it deserves the same care. 

We’ve served homeowners from a single Phoenix shop to more than 35 markets across the country. That’s a lot of neighbors trusting us with their addresses and phone numbers. We take that seriously. 

This page explains, in plain English, how our website keeps your info safe, what we collect, why we collect it, who we share it with and how you can reach us with questions. If something here isn’t clear, call us. A real person will explain it. 

This page covers A1Garage.com and all A1 Garage Door Service locations and services nationwide. Our corporate office and privacy mailing address is in Phoenix, Arizona. 

Is A1Garage.com secure? (HTTPS and SSL explained) 

Yes. A1Garage.com uses HTTPS on every page. 

Here’s what that means. HTTPS (backed by an SSL/TLS certificate) scrambles the info traveling between your phone or computer and our website. If someone tried to snoop on that connection, say on public coffee-shop Wi-Fi, they’d see gibberish instead of your name or address. 

You can check it yourself. Look for the padlock icon next to our web address in your browser, and make sure the address starts with https://. 

We also use Cloudflare, a security service that sits in front of our website. It helps block hackers, bots and floods of fake traffic before they ever reach the site. 

What information does A1 collect, and why? 

We collect two kinds of info: what you choose to give us, and what your device shares automatically when you visit. 

What we collect	Examples	Why we collect it
Info you give us	Name, phone, email, service address, details or photos of your garage door problem, appointment preferences	To schedule your appointment, send the right tech with the right parts, confirm and remind you, and follow up on your service
Chat conversations	Messages you type into our website chat	To answer your questions and help you book
Calls and call tracking	Your phone number, call time, and which ad or page led you to call	To route your call and learn which ads actually help homeowners find us
Device and browsing info	IP address, device and browser type, pages viewed, clicks, form interactions, the site that sent you to us, advertising IDs	To keep the site working and secure, fix problems, and measure our advertising

We only ask for what we need to help you. You never have to create an account to book service. 

How does A1 protect what you type into our booking form and chat? 

Our online booking form is powered by ServiceTitan Scheduling Pro, the scheduling system many home-service companies use. The form loads over HTTPS, so what you type is encrypted on its way to us. 

Our website chat is powered by LiveChat. Chat messages are also sent over a secure connection. 

Once you submit a form or chat, here’s what happens: 

1. Your request goes into our scheduling and customer system (ServiceTitan). 

1. Our team uses it to book your appointment and assign a technician. 

1. We send you appointment confirmations, reminders and updates by text, email or phone. 

1. Only the people who need your info to serve you (schedulers, dispatchers, your technician and support staff) can see it. 

One tip: please don’t type credit card numbers, Social Security numbers or passwords into our booking form or chat. We never need them there. 

Can I pay A1 online? How are payments kept secure? 

No. A1Garage.com doesn’t take payments, and we don’t collect credit card numbers on the website. 

Payment is handled when your service is done, directly with your technician or our office. 

If you choose financing for a new garage door, that application is handled by a third-party financing partner on their own secure system. Their privacy policy covers the info you give them. 

Does A1Garage.com use cookies and tracking tools? 

Yes. Like most business websites, ours uses cookies, pixels, session-recording tools and call-tracking technology. 

A cookie is a small file your browser saves when you visit a website. A pixel is a tiny piece of code that tells an advertising company you visited a page. Together, they help us understand which pages work, fix problems and show our ads to people who may need garage door help. 

Here are the tools we’ve confirmed on our site and what they do: 

Purpose	Tools
Security and site performance	Cloudflare
Booking and chat	ServiceTitan Scheduling Pro, LiveChat
Managing our site tools	Google Tag Manager
Website analytics and session recording	Microsoft Clarity, Hotjar, Funnelytics, Ahrefs Analytics, Mida, UTM Simple
Advertising and ad measurement	Google Ads, DoubleClick/Floodlight, Meta (Facebook) Pixel, Microsoft Advertising, and other advertising and identity-measurement partners
Call and appointment attribution	ServiceTitan and related call-tracking tools

These tools may process your IP address, device and browser info, advertising IDs, the website that sent you to us, what you click and view, how you use our forms, and whether a visit led to a booked appointment. 

Session-recording tools like Clarity and Hotjar show us how visitors move around a page so we can spot confusing or broken spots. They’re set up to help us improve the site. 

How to opt out or limit tracking: 

• Browser settings: block or delete cookies in Chrome, Safari, Edge or Firefox. Some site features, like chat or booking, may not work as well. 

• Google: turn off personalized ads at adssettings.google.com, or install the Google Analytics opt-out add-on. 

• Meta (Facebook): change your ad preferences in your Facebook or Instagram settings. 

• Industry opt-out tools: visit optout.aboutads.info or optout.networkadvertising.org. 

• Phone settings: limit ad tracking in your iPhone or Android privacy settings. 

We’re working on adding a cookie settings tool to the site so you can make these choices in one place. 

Does A1 share my information with other companies? 

Yes, but only to run our business and serve you. Here’s who may receive customer info and why: 

Who	Why
A1’s subsidiaries and affiliates, including our Family of Brands	To provide service through the location that serves your area
Customer management (CRM) and scheduling providers, such as ServiceTitan	To book, dispatch and track your service
Chat providers, such as LiveChat	To run our website chat
Payment and financing providers	To process payments and financing applications you choose
Analytics providers	To understand how our website is used
Advertising providers	To show and measure our ads
Other contractors who work for us	To help with things like texting, email, IT and customer support
Government or legal authorities	Only when the law requires it

These companies are allowed to use your info to do work for A1. If A1 is ever sold or merges with another company, customer records may transfer as part of that deal. 

Will A1 text me? How do I stop the texts? 

Yes, if you give us your mobile number. We send texts about your service and appointments, like confirmations, reminders, “your tech is on the way” updates and follow-ups. 

We may also send automated marketing and referral texts, such as seasonal tune-up reminders or offers. 

• To stop texts: reply STOP to any message. 

• For help: reply HELP. 

• Message and data rates may apply. Message frequency varies. 

Agreeing to marketing texts is never required to book service. If you reply STOP, you may still get a call or email about an appointment you’ve already booked. 

How long does A1 keep my information? 

We keep your info only as long as we need it. 

• Website and cookie data: kept only as long as needed for analytics, security and advertising measurement, then deleted or allowed to expire. 

• Customer and service records (your name, address, appointment history, invoices and warranty details): kept as long as needed to service your door, honor your warranty, answer your questions and meet tax, accounting and legal requirements. 

Keeping your service history has a real upside. If your spring breaks two years from now, your tech can see what door, opener and parts you have before arriving. 

Can I ask A1 to delete my information? 

Yes. Email [email protected] or call 844-236-8448 and tell us what you’d like deleted. 

We’ll confirm it’s really you first, so nobody else can delete or see your records. Then we’ll delete what we can. Some records, like invoices and warranty info, we may need to keep for legal, tax or warranty reasons. If so, we’ll tell you what we kept and why. 

What are my privacy rights? 

Privacy laws are different from state to state, and some states, like California, give residents extra rights. Depending on where you live, those may include the right to: 

• Ask what personal info we have about you 

• Ask us to correct info that’s wrong 

• Ask us to delete your info 

• Opt out of having your info used for targeted advertising 

• Not be treated differently for using any of these rights 

We’re reviewing our practices to make sure we meet every privacy law that applies to the communities we serve. In the meantime, if you have a request, contact us. We’ll do our best to help, wherever you live. 

A1 provides garage door service in the United States. Our website is meant for U.S. visitors. 

How do I contact A1 about privacy or security? 

Have a question, concern or request about your info? Reach our privacy team directly: 

A1 Garage Door Service 

• Email: [email protected] 

• Phone: 844-236-8448 

• Mail: 3254 E. Broadway Rd., Phoenix, AZ 85040, U.S.A. 

Think you got a suspicious email, text or call pretending to be A1? Contact us before you reply or pay anything. We’ll tell you if it’s really us. 

When we change how we handle your info, we’ll update this page and the “Last updated” date at the top. 

Frequently asked questions about privacy at A1: 

Is my information safe on A1Garage.com? Yes. Our site uses HTTPS encryption on every page and Cloudflare security protection. Our booking form (ServiceTitan Scheduling Pro) and chat (LiveChat) send your info over secure connections, and only the team members who need it to serve you can see it. 

Do you sell my personal information? We don’t sell your name, phone number, email or address to anyone for money. Our website does use advertising tools from companies like Google, Meta and Microsoft that collect device and browsing data. Some state laws call that a “sale” or “sharing” of data. You can limit it using the opt-out options in the cookies section above. 

Do I need to give a credit card number online to book? No. A1Garage.com doesn’t collect payments or card numbers. You pay after your service, directly with your technician or our office. 

Why does A1 need my address and phone number? So we can send a technician to the right home and reach you about your appointment. We use your number to confirm your booking, send reminders and let you know when your tech is on the way. 

How do I stop A1 text messages? Reply STOP to any A1 text. Reply HELP for help. You can also call 844-236-8448. 

Can I ask A1 to delete my data? Yes. Email [email protected] or call 844-236-8448. We’ll verify your identity, delete what we can and tell you if we need to keep anything for legal, tax or warranty reasons. 

Does this privacy page apply to my local A1 location? Yes. It covers A1Garage.com and every A1 Garage Door Service location and service nationwide, not just Phoenix. 

How can I tell if an email or text is really from A1? We will never ask for your password, Social Security number or full card number by text or email. If something looks off, call us at 844-236-8448 before you respond. 

 

Protecting your info is part of the job, same as showing up on time and leaving your garage cleaner than we found it. That’s what A1 From Day 1 means. Questions? Email [email protected] or call 844-236-8448, and a real person will walk you through it.